This Cookie Policy explains how Sevata Elite uses cookies and similar tracking technologies when you use our platform. It covers our website, customer ordering flows, merchant dashboards, and all associated services.
2. Cookie Categories
We categorize cookies by their purpose. You can control non-essential categories through our Cookie Preferences panel.
Essential Cookies
Always ActiveRequired for the platform to function. These enable core features like authentication, security, session management, and cart functionality. They cannot be disabled.
Examples: Session tokens, CSRF protection, locale preference (NEXT_LOCALE), cart state, security headers
Functional Cookies
Enable enhanced features like remembering your preferences, display settings, and previously viewed items. Disabling these may reduce personalization.
Examples: Theme preference, recently viewed cafes, language choice, layout settings, table preference
Analytics Cookies
Help us understand how visitors interact with the platform. Data is aggregated and anonymized. We use this to improve performance and user experience.
Examples: Page views, session duration, feature usage, error tracking (Sentry), performance metrics
Marketing Cookies
Used to deliver relevant offers and promotions. These may be set by our advertising partners and used to build a profile of your interests.
Examples: Promotional offers, referral tracking, retargeting pixels, campaign attribution
3. Third-Party Cookies
Some cookies are placed by third-party services that appear on our pages. These services have their own privacy policies:
| Service | Purpose |
|---|---|
| Stripe | Payment processing and fraud detection |
| Sentry | Error monitoring and crash reporting |
| Vercel Analytics | Anonymous performance metrics |
| Chatwoot | Customer support live chat |
| Google Maps | Cafe location and delivery mapping |
4. Managing Cookies
You can manage your cookie preferences at any time by clicking the "Cookie Preferences" button in the sidebar or footer.
You can also configure cookies through your browser settings. Most browsers allow you to block or delete cookies through their privacy or settings menu. Note that blocking essential cookies will prevent the platform from functioning correctly.
5. Retention Periods
| Category | Retention |
|---|---|
| Essential | Session end or 30 days of inactivity |
| Functional | 1 year |
| Analytics | Up to 26 months |
| Marketing | Up to 12 months |
6. Policy Updates
We may update this Cookie Policy to reflect changes in technology, legislation, or our practices. Material changes will be communicated through the cookie consent banner, requiring you to re-confirm your preferences.
7. Contact
For questions about our cookie practices, contact us at support@sevata.in.
Related: Privacy Policy · Terms of Service