"Platform fees" are subscription and add-on charges billed by Sevatato business customers. "Merchant transactions" are orders, bookings, reservations, and other payments made by end customers to a business operating on the platform.

Subscriptions renew automatically for the chosen billing period. You may cancel at any time from your billing settings; cancellation stops the next renewal and access continues until the end of the current paid period.

Platform fees already paid for the current period are generally non-refundable except where required by law, in cases of a confirmed billing error, or where a service was not delivered. Prorated refunds, where offered, are stated at the point of cancellation.

Refunds and cancellations for orders, bookings, and reservations are governed by the individual merchant's cancellation and refund terms, shown at the time of purchase. The merchant is the seller of record for those transactions.

Where Sevata acts as the payment-collection intermediary, we process merchant-approved and eligible refunds to the original payment method. We do not withhold refunds that a merchant has approved.

Approved refunds are returned to the original payment method (card, UPI, wallet, or net banking) through our payment processors. We do not store your full card details; refunds are processed via the gateway that handled the original payment.

Once a refund is approved, we initiate it promptly. The time for the amount to reflect in your account depends on your bank or payment provider and is typically 5–7 business days for cards and faster for UPI/wallets.

Certain items may be non-refundable where clearly disclosed before purchase — for example, completed services, redeemed vouchers, or fees for work already performed. Statutory rights are unaffected.

For refund questions, contact support@sevata.in. Unresolved complaints may be escalated to our Grievance Officer, who acknowledges within 48 hours and resolves within 30 days.

Related: Terms of Service · Privacy Policy